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Shipments and returns

Your pack shipment

The delivery time is from 48h to 72h business days.
Products whose deliveries require different terms will reflect this particularity in their description.

If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

We work with the following carriers:

- Nacex: Spain, Portugal and the rest of Europe.

Description of the right of withdrawal


You have the right to withdraw from this contract within 14 calendar days without justification. The withdrawal period will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us Frusenet, C/ Gombau de Besora, 32, 08580 - Sant Quirze de Besora (Barcelona), tel: 607431460 and info@frusenet.com your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form below, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different delivery method than the least expensive delivery method. that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund. We may retain the refund until we have received the goods, or until you have presented proof of the return thereof, depending on which condition is met first.

You must return or deliver the goods to us directly or Frusenet, C/ Gombau de Besora, 32, 08580 - Sant Quirze de Besora (Barcelona) and info@frusenet.com, without any undue delay and, in any case, no later than 14 calendar days from the date you communicate your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the deadline has expired. You must bear the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

Exceptions to the right of withdrawal

The right of withdrawal will not be applicable to contracts that refer to:

  • a) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
  • b) The supply of goods that may deteriorate or expire quickly.
  • c) The supply of sealed goods that are not fit to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
  • d) The supply of goods that after delivery and taking into account their nature have been inextricably mixed with other goods.
  • e) The supply of goods whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.

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Sample Withdrawal Form

(you only have to fill in and send this form if you want to withdraw from the contract)

- For the attention of Nuria Solé Pi, C / Bonastruc de porta, 29, 17001 - Girona, Info@frusenet.com:

- I hereby inform / communicate (*) that I withdraw from me / we withdraw from our (*) contract for the sale of the following good / provision of the following service (*)

- Ordered on / received on (*)

- Name of the consumer and user or of the consumers and users

- Address of the consumer and user or of consumers and users

- Signature of the consumer and user or of consumers and users (only if this form is presented on paper)

- Date

(*) Delete as appropriate.

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